Terms & Conditions
At the Carlton Hotel Collection, it is our goal to make you feel comfortable, from the time you make your reservation to the time you check out of your room. With this in mind, we are happy to provide additional rate options, allowing the guest to choose which option provides the best value. Although each hotel has fixed published rates, we offer rates on a daily basis with clear flexibilities or restrictions, depending on the demand. Enjoy the freedom and the benefits of special promotions.
All Carlton Hotels offer:
Carlton Flex Rate: Best available rate with no restrictions.
Carlton Best Buy: Best available rate with full deposit, non-refundable, non-changeable.
Guarantee Policy
Details may vary depending on the type of rate chosen. Credit card details are requested in order to guarantee the reservation on making the booking. In case of a no-show, the total amount of the first room night will be charged.
Cancellation Policy
Details may vary depending on the type of rate chosen. No cancellation charge will be billed if written confirmation is received by the hotel prior to 14:00 (local hotel time) on the day before arrival.
General Terms & Conditions:
- Check-in Time after 14:00 hours
- Check-out time before 11:00 hours
- All rates include VAT and are subject to change without prior notice.
- Please note that breakfast is not included in the rates.
